We are seeking to immediately hire a full-time Senior Customer Success Manager (CSM) to join our team. The successful applicant will work directly with strategic college and university administrators to set goals, metrics, and action plans to provide increasing value to our partner institutions. An eLumen CSM understands the higher education technology market, specifically assessment, planning, curriculum and academic catalog dimensions of an institutional setting and can engage administrators, staff and faculty in a strategic conversation. A Senior CSM thinks systemically about the interdependencies between institutions and leads the engagement of formal and informal system-wide leadership.
Colleges, Community Colleges, and Universities teach the next generation of talent. These institutions are under great pressure to provide meaningful instruction that actually prepares students for the real world. Meanwhile, they are also navigating the complex process of managing their curriculum and meeting the regulatory requirements to receive public funding.
eLumen is a venture capital backed education technology software company that works closely with institutions to help them connect people and processes that lead to greater student success through best practices consulting and data-driven solutions development. Our vision is helping institutions put new possibilities for sustainable, continuous improvement in place; and turn bureaucratic processes into tools for student success guided by some of the largest institutions in the U.S. and the World.
COVID 19 Vaccination: All employees meeting face-to-face with other employees or traveling to clients are required to show proof of COVID-19 vaccination. (exemption accommodations can be requested)
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